Only support orders from USA

Owing to the volatility of international shipments and to ensure the quality of our service, we currently only support orders from the continental United States.

All subsequent adjustments will be posted on our website without prior notice. For any inconvenience this may cause you, we apologize.

Delivery time: 7-12 business days

The order processing time is 1-3 business days and the shipping time is 6-9 business days.

Shipping time = order processing time + shipping time.

If it takes longer than 9 business days to ship your order, please email us at [email protected] and we will refund or reship your order.

Not shipped for more than 3 business days

If an order takes longer than 3 business days to process, you can contact us at [email protected] and we will process your order as soon as possible.

Our order cutoff time is 5:00 PM (EST), Monday-Friday.

Orders after 5:00 PM (EST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)

Free Shipping

We offer UPS Express delivery with free shipping sitewide.

We do not charge additional shipping fees regardless of the amount of your order.

We ship from 537 W 55th St, New York, 10019 and the shipping time is 6-9 business days.

Consumption tax

No excise tax is charged.

Goods lost in transit

If you have received an elderly toilet chair that was damaged in transit, please email us at [email protected] and we will do our best to assist you in resolving the issue.

Shipping Address

After you place your order, you will usually receive a confirmation email with your order details.

Please check this email to ensure that your address information is correct.

It is not possible to change your address once it has been shipped.

If you would like to review your order information after it has been shipped, you can contact Doug Nevin at [email protected] and we will try to resolve the issue for you as soon as possible.

If you have any questions about the content of the page, please contact customer service Doug Nevin via [email protected], we will solve the problem for you within 1 business day.