Order Cancellation

After the order is successfully paid, you can check the status of your order in your account order details.

You can cancel your order within 30 minutes of placing it. After 30 minutes, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.

Returnable within 14 natural days

Ecoslifes.com supports returns and exchanges within 14 natural days without any reason.

If this period is exceeded, we will not be able to offer you a return or exchange.

Return orders are processed within 1-3 business days

If a return order takes longer than 3 business days to process, please contact us at [email protected] and we will resolve the issue for you as soon as possible.

Our return order cutoff time is 5:00 PM (EST), Monday-Friday.

Return orders after 5:00 PM (EST) on Friday will be processed next Monday. (Orders will not be processed during holidays)

Request for Returns

Returns need to be made within 14 natural days after you sign for the elderly toilet chair and the elderly commode chair is new and undamaged with no visible signs of use.

If you need to return an item and meet the return criteria, you can contact Doug Nevin at [email protected] to request a return.

We do not charge for re-stocking.

Returns and Refunds

If you decide to return a product within 14 natural days of the return validity date, you can follow the process below:

Please pack the elderly toilet chair in its original packaging, including accessories and freebies received.

Ship the chair to 537 W 55th St, New York, 10019, and send the logistics information and courier number to us at [email protected] so that we can check and refund your money as soon as possible after we receive it.

If you choose to return the elderly toilet chair because of quality or transportation problems (such as receiving a broken elderly toilet chair), the shipping cost will be borne by Ecoslifes.com.

If the return is due to the customer's personal dislike of the received elderly toilet chair (color or style), wrong photo, etc., the postage will be borne by the customer.

Once the returned elderly toilet chair arrives at Ecoslifes.com's warehouse and passes inspection, the refund process will begin.

Refund amount within 1-2 business days

If you have not received your refund after 2 business days, please contact us at [email protected] and we will resolve the issue for you as soon as possible.

If you have any questions about the content of the page, please contact customer service Doug Nevin via [email protected], we will solve the problem for you within 1 business day.